Leveraging mature outsourcing expertise and the group’s experience of over 21 years in the telecom domain, Global ProServ is uniquely positioned to offer highly customized and best-of-the-breed BPO solutions.
Our suite of service offerings for telecom operators and OEMs caters to the entire value chain including Technical helpdesk, Customer Support services and back office services across the revenue cycle of Fulfillment, Assurance and Billing on the other.
For the OEMs and service providers our portfolio of services includes:
Engineering Services
- Site Access Booking
- Document Management Services
- Project Engineering Documentation
- Rollout Documentation
- A&E Drawings
- Scanning, Electronic Indexing & Archival
- Site Folder Management
- Project Administration Services
- Project Management Updates – Tracking & Updation of status into online Project management tool, alerts, issue register, escalation management & MIS
Business Intelligence
- Market Surveys, Analytics, Forecasting & Modeling
- Market Research
Finance & Accounting
- Payables Management
- Receivables Management
HRMS & Payroll Services
We provide integrated HR & Payroll Management services which include:
- HR & Payroll Helpdesk for Employees
- Run monthly payroll as well periodic payroll runs as per requirement
- MIS & Analytics, as per requirement
- Full and Final settlement up to accounting.
- Claims settlement including annual settlement like LTA, Bonus, Performance Bonus
- Employee tax-plan on hardcopy duly signed by the employee and updates
- Annual proofs verification for I Tax declarations and investment document & approval
- Form-16, Issued on separation from service, Payroll settlements
- Employee query resolution
- Statutory Compliance
IT/Application Management
- Technical Helpdesk
- Application Management
- Database Management & Reporting
Revenue Cycle Management
- Fulfillment
- Assurance
- Billing
- Customer Retention
Customer Support (B2B and B2C)
- Customer Support – (Email, Web Chat)
- Enquires, Sales & Order Processing
- Product Identification Support
